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Support Engineer* in Software AG - Berlin

Software AG
wir bieten vollzeit job
was posted on: 2020-03-12
  • Berlin
  • technical support
  • operating systems
  • motivation
  • java
  • c++
  • sql

Worum geht es?

Support Engineer* Location in Germany: Berlin Our Global Support Services provide fast, agile and proactive customer support, including Alfabet. With the main goal to achieve a high customer satisfaction, this division provides 24/7 support to a variety of large multinational companies. Within the Global Support Team, Global Support Consultants are a primary interface to Software AG's customers when it comes to product issues. We are currently looking for candidates* for a position in the Alfabet product line. YOUR TASKS Provide professional, courteous and prompt technical support to customers and internal staff with the goal to achieve highest level of customer satisfaction Conduct analysis and research of technical customer problems Demonstrate initiative and aptitude to acquiring product skills on Software AG product(s) and platforms, along with supporting technologies; develop product experience by installing, testing and using software products and attending formal and informal classes Setup reference environments to reproduce problems as needed YOUR PROFILE You have a bachelor's or a higher degree in Computer Science or a related field. You are a problem solver, the more challenging the better! You are a team player and enjoy working in a fun, but challenging environment that offers many opportunities to strengthen your technical skills through a generous training program You are proficient in German and English SKILLS Knowledge of Microsoft operating systems (additionally UNIX/Linux is advantageous) Knowledge of one or more programming languages, e.g., Java, C++ etc. Knowledge of one or more DBMS, e.g., Oracle, MS SQL Server etc. Knowledge of Software AG products a strong plus Capable diagnostic and debugging skills Excellent interpersonal and written communications skills Strong time management and prioritization skills INTERESTED? Please only apply online. Your application should include a short motivation letter, a CV and your references. Apply now! Your contact: Yvonne Exeler Manager HR Recruiting & Onboarding DACH Tel.: +49 (0) 681 210 - 3727 E-Mail: [email protected] * f/m/d - diversity matters!

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